Last updated: 9 November 2026
1. Who we are and these Terms
These Terms of Business apply to services supplied under the YEULA™ name by Alex Haigh, trading as YEULA™, of 182–184 High Street North, East Ham, London, E6 2JA (“YEULA”, “I”, “me” or “my”).
Email: alexhaigh333@gmail.com
VAT: I am not VAT registered and will not charge VAT unless my VAT status changes and I notify you as required.
These Terms apply to proposals, bookings and services unless different terms are agreed in writing. If you book for a company or organisation, you confirm that you are authorised to bind it. “You” means the person or organisation purchasing the service.
2. Services and scope
I provide font-licensing and related business advisory services. Depending on the written scope agreed for a particular engagement, these may include reviewing font end-user licence agreements, identifying licensing and commercial risks, advising on licensing structures or negotiations, and reviewing information relating to a threatened claim.
The booking confirmation, proposal or other written agreement will state the agreed service, deliverables, fee, timing and any assumptions or exclusions. I am not required to provide services outside that agreed scope.
Unless expressly agreed in writing, I do not act as your solicitor, barrister, agent or representative in legal proceedings, draft formal court pleadings, or provide a formal legal opinion on the law of a particular jurisdiction. My services are advisory and business-focused. You should instruct a suitably qualified lawyer when you need legal representation or a formal legal opinion.
3. Booking and contract formation
A booking request is an offer to purchase the service stated in that request. A contract is formed when I send written confirmation accepting the booking or begin providing the service, whichever happens first. The confirmation will identify the service, fee, appointment or delivery arrangements and any special terms.
Bookings may be arranged through Cal.com. You are responsible for providing accurate booking information, ensuring that any participant can attend, and supplying information reasonably needed for the service.
A priority or urgent service, including a 60-minute call, is subject to the scope, price, availability and response time stated in the booking confirmation. Any advertised same-day availability is subject to availability and is not guaranteed unless confirmed in writing.
4. Fees and payment
The fee is the amount stated on the relevant service page, proposal or booking confirmation. I am not VAT registered, so VAT is not charged.
Payment is due at the time stated in the booking or invoice. Unless the booking confirmation states otherwise, payment for a booked appointment is due in advance through the payment method made available, which may be Stripe. The booking is not confirmed until payment has been received where advance payment is required.
You are responsible for bank, card, currency-conversion or other charges imposed by your payment provider. I will obtain your agreement before incurring material expenses on your behalf.
If payment is overdue, I may suspend further work after giving reasonable notice, subject to any non-excludable legal obligation and any applicable consumer rights.
5. Cancellation, rescheduling and refunds
You may request cancellation or rescheduling by emailing alexhaigh333@gmail.com.
For business clients, unless the booking confirmation states otherwise:
• If you cancel more than 48 hours before a booked appointment, I will refund the fee paid, less any non-refundable transaction charges actually incurred, or offer a rescheduled appointment if you prefer.
• If you cancel within 48 hours of the appointment, or do not attend, I may retain or charge up to 50% of the appointment fee to reflect the reserved time and reasonable costs, unless I can rebook that time or applicable law requires a different result.
• I will make reasonable efforts to accommodate one rescheduling request. A request made less than 48 hours before the appointment may be treated as a cancellation under the previous point.
• If I cancel and we cannot agree a replacement date, I will refund any amount paid for the part of the service not provided. If work has begun, I may deduct a reasonable amount for work already performed, subject to applicable law.
Consumer bookings: If you book as a consumer online or by another distance method, you may have statutory cancellation rights. Where the law gives you a 14-day cancellation period, these Terms do not remove that right. If you ask me to begin services during that period, you may have to pay a proportionate amount for services performed before cancellation. I will obtain any legally required request or acknowledgement through the booking process.
Nothing in this section affects rights that cannot lawfully be excluded.
6. Your responsibilities
You will provide complete and accurate information, promptly tell me about material changes, and ensure that you are entitled to provide documents and information you share. You are responsible for your business decisions and for obtaining any additional advice you consider necessary.
Unless expressly agreed otherwise, you remain responsible for obtaining the rights, permissions and licences needed for your own use of fonts, software and other materials.
7. Advice, reliance and outcomes
My services are advisory and are based on the information available to me at the time. I may identify issues, options and commercial risks, but I cannot guarantee a particular licensing, negotiation, dispute or claim outcome.
You must not treat a general website statement, preliminary discussion or informal comment as a formal legal opinion. Any written deliverable is prepared for the client and purpose identified in the relevant booking or proposal. A third party may not rely on it without my prior written agreement, except where that restriction is prohibited by law.
8. Confidentiality
Each party must keep confidential information received from the other party that is identified as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances. The receiving party may use that information only for the engagement and may disclose it to employees, professional advisers and service providers who need it for that purpose and are subject to appropriate confidentiality duties.
These obligations do not apply to information the receiving party can show is public other than through a breach of duty, was lawfully known without a confidentiality restriction, was independently developed, or was lawfully received from a third party. A party may disclose information where required by law, court order or a competent authority and will give advance notice where legally permitted.
Confidentiality does not create legal professional privilege. Unless expressly agreed otherwise in writing, I am not your solicitor and communications with me should not be assumed to be legally privileged. Do not provide third-party confidential material unless you are authorised to do so.
9. Intellectual property
You retain rights in materials you provide and grant me a limited right to use them as needed to perform the agreed services.
Unless agreed otherwise in writing, I retain ownership of my pre-existing methods, templates, know-how and materials. Once you have paid all fees due, you may use any bespoke deliverable prepared specifically for you for your internal business purposes and the purpose stated in the booking or proposal. You may not resell or publish a deliverable, or provide it to a third party for reliance, without my written consent, except where disclosure is reasonably necessary to your professional advisers or required by law.
10. Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Subject to that, and to any rights you have as a consumer, I am not liable for:
• indirect or consequential loss;
• loss of profit, revenue, business opportunity, anticipated savings, goodwill or reputation; or
• loss arising from inaccurate or incomplete information you provide, your failure to follow the agreed scope or advice, a decision made without regard to the agreed advice, use of a deliverable outside its agreed purpose, or a third party’s act or omission.
To the fullest extent permitted by law, my total aggregate liability arising out of or in connection with the relevant engagement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is capped at the total fees paid or payable by you for that engagement.
The cap applies to all claims arising from the same engagement, taken together, and not separately to each claim. It does not apply to liability that cannot lawfully be limited. If you are a consumer, no term in these Terms limits your statutory rights or liability to the extent such a limitation would be unlawful or unfair.
The fees reflect the agreed scope and the allocation of risk in this section. You should obtain separate professional advice if you require a different liability allocation or a higher liability limit.
11. Ending or suspending an engagement
Either party may end an engagement by written notice if the other commits a material breach and, where the breach can be remedied, fails to remedy it within 14 days after receiving written notice.
I may suspend work where payment is overdue or necessary information has not been provided, after giving reasonable notice and subject to applicable law.
On termination, you must pay for services performed and agreed expenses properly incurred up to the termination date. I will refund any prepaid amount attributable to services not provided, subject to the cancellation terms and applicable law.
12. Data protection
I handle personal data in accordance with my Privacy Policy and applicable data-protection law. Each party is responsible for complying with its own legal obligations when handling personal data in connection with the engagement.
13. Complaints
If you have a concern about my services, email alexhaigh333@gmail.com with details. I will consider it fairly and respond within a reasonable period.
14. General
A change to the agreed scope or fee must be agreed in writing. If any provision is unenforceable, the remaining provisions continue to apply. A person who is not a party to the contract has no right to enforce it, except where applicable law provides otherwise.
These Terms and any non-contractual obligations arising from them are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, subject to mandatory consumer rights and jurisdictional rules.